Civilized Etiquette Training by Limutai Tourism Co., Ltd.
Successfully concluded
2012 year 8 month 28 At 4:30 p.m. on Tuesday, the civility and etiquette training organized by Tianjin Limutai Tourism Co., Ltd. officially concluded this afternoon. This session marked the company’s first-ever civility and etiquette training program, which, held every Monday and Tuesday, provided participating cadres and employees with foundational instruction in basic etiquette and proper conduct. After nearly a month and a half of study, today the program entered its final assessment phase.
Regarding this session of civility and etiquette training, all staff from the Scenic Area’s Reception Department, Management Department, Marketing Department, and General Office participated. Although the scenic area is currently in peak season, with a high volume of visitors and demanding tasks such as guest reception and information inquiries, each department rose to the challenge by carefully organizing, implementing scientific scheduling, and assigning responsibilities effectively. Despite working overtime to complete their routine duties, everyone made time amid their busy schedules to attend the centralized training. At every session, participants arrived early, signed in for attendance, and consistently maintained excellent on-site order and a strong enthusiasm for learning. The entire training program was delivered by Deputy Manager Liu Fuping, with coordination provided by the General Office. The training approach combined traditional classroom instruction with interactive discussions, ensuring that the content was both accessible and memorable. Key topics included personal etiquette, social etiquette, event‑site etiquette, international etiquette, official‑business etiquette, service etiquette, travel etiquette, public‑space etiquette, family etiquette, and more.
The assessment officially commenced at 3:30 p.m., conducted in written‑exam format. In addition to the knowledge points covered during the training phase, the exam also included content on the scenic area’s overview and current developments in Jixian County, integrated with real‑world scenarios, thereby thoroughly evaluating the trainees’ learning outcomes over this period. Following the assessment, Manager Liu of the company provided brief feedback on the participants’ performance throughout the training, highlighting areas for improvement, acknowledging their achievements, and expressing gratitude for the active cooperation and engagement of all staff members. He also urged everyone to continue striving for excellence. Reportedly, the results were uniformly strong, achieving the intended objectives.
Through this training session, the company’s participants have heightened their awareness of courteous service, expanded their knowledge, and rekindled their enthusiasm for work. All attendees expressed that they had gained immensely from the program, emphasizing that, as employees of the scenic area, they must fully apply what they have learned in their daily duties, remain vigilant in upholding a commitment to exemplary service, strive to enhance the image of the service desk, and elevate the quality of services. By doing so, they aim to cultivate a fresh, professional image for the scenic area and foster a harmonious environment, thereby taking the overall reputation of Limutai Scenic Area to an even higher level.
